Shipping policy
Thank you for shopping with JW3 Ltd trading as Living Lux UK.
This policy explains how and when orders are shipped.
Shipping Locations
We currently deliver to addresses within the United Kingdom only.
We do not offer international shipping at this time.
Order Processing
Orders are typically processed within 1 to 3 business days.
Orders placed on weekends or UK public holidays are processed on the next business day.
Once your order has been dispatched, you will receive a confirmation email.
Delivery Method
We use reputable courier services to deliver all orders.
Some items may be shipped directly from our suppliers or fulfilment partners.
This does not affect your statutory rights.
Delivery Times
Delivery times vary depending on the product and supplier location.
Estimated delivery times are shown on the product page or at checkout where available.
Delivery times are estimates and not guaranteed.
Shipping Costs
Free UK mainland delivery is included on our current product range.
If a product has a separate delivery charge, this will be clearly stated on the product page or shown at checkout before payment is completed.
For large, bespoke, remote-location, or special-order items, delivery availability or charges may vary. Where this applies, the product page will explain this before you place an order.
Order Tracking
Where tracking is available, you will receive tracking details by email once your order has been dispatched.
Tracking availability may vary by courier and product.
Delivery Issues
If your order is delayed, incomplete, or has not arrived as expected, please contact us as soon as possible.
We will work with the courier or supplier to resolve the issue.
Damaged or Incorrect Items
If your item arrives damaged or incorrect:
- Contact us as soon as reasonably possible
- Provide photos where requested
We will arrange a replacement or refund in line with our Returns and Refunds Policy.
Inspecting or opening packaging does not affect your statutory rights.
Returns
Returns are handled in accordance with our Returns and Refunds Policy.
Please refer to that policy for full details on eligibility and process.
Changes to This Policy
We may update this Shipping Policy from time to time.
Any changes will be published on this page with an updated revision date.
Contact Us
If you have questions about shipping or delivery, contact us using the details below.
Email: info@livinglux.co.uk
Phone: 0330 043 4755
Last updated: May 2026