Privacy policy

This Privacy Policy explains how Living Lux UK collects, uses, and protects your personal information when you visit or make a purchase from livinglux.co.uk.

Living Lux UK is committed to protecting your privacy and handling your data lawfully, fairly, and transparently.

Who We Are

JW3 Ltd trading as Living Lux UK operates this website and is the data controller for your personal information.

  • Website: livinglux.co.uk
  • Email: info@livinglux.co.uk
  • Phone: 0330 043 4755

What Personal Information We Collect

We collect personal information when you interact with our website or place an order.

This may include:

  • Name
  • Billing and delivery address
  • Email address
  • Phone number
  • Payment confirmation details
  • Order and purchase history
  • Customer support communications

Payment details such as card numbers are handled securely by our payment providers and are not stored by us.

Information Collected Automatically

When you visit our site, we automatically collect limited technical information, including:

  • IP address
  • Browser type
  • Device information
  • Pages viewed and interactions

This information helps us improve site performance, security, and user experience.

Cookies

We use cookies to:

  • Enable essential site functionality
  • Remember your preferences
  • Analyse website usage

Our store is powered by Shopify.
You can view Shopify’s cookie policy at: https://www.shopify.com/legal/cookies

You can manage or disable cookies through your browser settings.

How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Arrange delivery through our fulfilment partners
  • Communicate about orders, returns, and customer service requests
  • Improve our website and services
  • Meet legal and regulatory obligations

We do not sell your personal data.

Dropshipping and Data Sharing

As a dropshipping retailer, we share necessary order details with trusted third-party suppliers and couriers so your order can be fulfilled and delivered.

This typically includes:

  • Name
  • Delivery address
  • Contact details

These partners may only use your data to fulfil your order and must handle it securely.

Marketing Communications

We may send marketing emails if you have opted in.

You can unsubscribe at any time using the link in our emails or by contacting us directly.

Transactional emails relating to your order will still be sent.

How We Protect Your Data

We take reasonable technical and organisational measures to protect your personal information.

No online system is completely secure, but we work to reduce risks and protect your data.

How Long We Keep Your Information

We keep personal data only as long as necessary to:

  • Fulfil orders
  • Provide customer support
  • Meet legal and accounting requirements

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Withdraw consent where applicable

To exercise your rights, contact us using the details below.

Third Party Links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices and encourage you to review their policies.

Children’s Data

Our website is not intended for children and we do not knowingly collect data from anyone under 16.

Changes to This Policy

We may update this policy from time to time.

Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this policy or how your data is handled, contact us.

  • Email: info@livinglux.co.uk
  • Phone: 0330 043 4755

Last updated: May 2026